CX Researcher

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( Remote/Hybrid )

CX Researcher

TASKS

01

What will you do:

Conducting user research (qualitative and quantitative, field and desk, discovery and UX);
Communicating research findings to the team that are meaningful for making product decisions;
Understanding cross-platform paths (interconnections between multiple products within the ecosystem);
Participating in formulating and testing product hypotheses;
Providing consultative support to teams during solution implementation;
Mapping user scenarios;
Developing proposals to improve customer experience;
Designing target scenarios;
Measuring customer satisfaction;
Systematizing and prioritizing user "pain points" in current interfaces.

requirements

02

We're expecting you to:

Relevant experience in the domain (CX) from 3 to 6 years;
Proficiency in research practices and the ability to select the appropriate method for the task;
Experience in recruiting respondents;
Understanding of experiment design principles;
Ability to identify intersections between business and user interests;
Facilitation of working sessions with stakeholders;
Systems thinking.

WE oFFER

03

What we offer:

One of the best business centers of Baku with spectacular sea view.
Career growth and professional development in a dynamically developing company.
Decent payment based on industry standards.
An exciting opportunity to shape the product, with leadership committed to open dialogue and a team of purpose-driven colleagues.
Unlimited Learning options : Access an array of learning opportunities to support your professional growth.

If you relocate, we offer this in addition

Relocation Support: We cover your flight tickets and offer up to 2 weeks of hotel accommodation to ease your transition.
Rental Assistance: The company will cover your first month’s rent.
Migration Support: We handle all migration processes, including visas and residency permits, so you can focus on settling in.
Medical Insurance: Full medical coverage from day one.
Corporate Mobile Number: Stay connected with a company-provided mobile number.
Exclusive Discounts: Access the DəyərliSən app for discounts across various services and products within the PASHA Group.
Sports & Wellness Programs: Enjoy discounted access to Push30 fitness and sports activities.

APPLY

04

Tell us about yourself

CONTACTS

Port Baku South Tower, Neftchilar Avenue 153, Baku, Azerbaijan

We are always on the lookout for new colleagues. Explore our current job openings here. For any questions about recruitment, please contact

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