Customer Care Team Lead

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TASKS

01

What will you do:

Research and implementation of customer engagement, customer satisfaction, ideas, innovation, customer satisfaction solutions, prompt approach to work;
Conducting system monitoring and taking measures as a result ;
Participation in the determination of perfomance/efficiency indicators of customer relationship processes;
To pass the exam at the end of the trial period and hand over the results to the management ;
Control over registration and response of customers’ requests and complaints;
Participation in the preparation of the work schedule of employees;
Reporting the needs of the shift directly to the supervisor;
Preparation of reports.

requirements

02

We're expecting you to:

3+ years' relevant work experience;
Higher education;
Leadership, negotiation, conflict resolution skills;
Constructive, quick, focused, innovative approach;
Strategic, systematic and analytical thinking;
Focused on process, quality, result and customer ;
MS Excel, MS Outlook, MS Word, MS Power Point knowledge is required;
Power BI (desirable), Software knowledge (Call Center systems, JIRA);
Fluency in Azerbaijani and Russian is essential. Proficiency in English (B2 level or higher) is required.

WE oFFER

03

What we offer:

One of the best business centers of Baku with spectacular sea view.
Career growth and professional development in a dynamically developing company
Decent payment based on industry standards.
An exciting opportunity to shape the product, with leadership committed to open dialogue and a team of purpose-driven colleagues.
Unlimited Learning options : Access an array of learning opportunities to support your professional growth.
Medical Insurance: Full medical coverage from day one.
Corporate Mobile Number: Stay connected with a company-provided mobile number.
Exclusive Discounts: Access the DəyərliSən app for discounts across various services and products within the PASHA Group.
Sports & Wellness Programs: Enjoy discounted access to Push30 fitness and sports activities.

APPLY

04

Tell us about yourself

CONTACTS

Port Baku South Tower, Neftchilar Avenue 153, Baku, Azerbaijan

We are always on the lookout for new colleagues. Explore our current job openings here. For any questions about recruitment, please contact

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